Delivery Information

When will my order be delivered?

Delivery times for orders vary by the product ordered. Orders that contain products can take up to 14 business days to be delivered. Orders with multiple products may be fulfilled from multiple suppliers and arrive via separate deliveries.

If you have ordered an instantaneous Flexi eGift card, the gift card will be available in your account page within 48 business hours.

Please note that for magazines subscriptions ordered from our portal, you or your nominated recipient will receive a confirmation letter, usually by the estimated arrival date. However, the first issue of the magazine will usually take around and 6 to 8 weeks to arrive.

Can my order be delivered to a PO Box?

Unfortunately, we cannot deliver to PO Box addresses and we recommend that all orders are delivered to a business or a home address where someone is available during business hours.

Can my product be delivered at a nominated time?

Unfortunately, we are unable to provide you with a specific date or time for delivery. If you have ordered more than one item, please note that products may be delivered separately.

Will I need to be available to receive my order?

Yes, as most deliveries are sent by courier or by Registered Post and will require a signature upon delivery. Alternatively, you can advise us of an alternative address where you will be available between 9am - 5pm, Monday to Friday. All orders have to be delivered to an address; there are no pick up locations available.

What happens if my product hasn't arrived by the estimated arrival date?

Please contact us if your order has not been delivered within the expected timeframe and you have not been contacted to be advised of any delays in delivery.

How much is the delivery charge for my product?

The cost of delivery is dependant on the products selected. You can use our shipping calculator at check out to obtain a shipping quote. For some items, our team will be in contact with you to provide you with a personal quotation based on your location and the products within your order.

Can I purchase a product for delivery to another person?

Yes, the delivery address you provide can be different from your own address but the address must be within Australia. We are unable to ship to addresses outside of Australia.